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Abbott Usability is a consultancy based in Silicon Valley, CA, the heartland of innovation. We are experts at UX and solid team players who speak the blended languages of research, product design and development, marketing and usability science.
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WHAT'S YOUR PROCESS?

WE PROVIDE THE MISSING LINK

Contact us to learn how to create user feedback loops to cultivate design empathy within any user centered process, including Lean and Agile UX.

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We are design thinkers who partner-up in the truest sense of collaboration and play nice with others. Any combination of our interdisciplinary UX Leads, Strategists, and Researchers can provide the specialized capabilities where and when you need it.

HOW DO WE FIT?

WE FIT WHERE WE NEED TO

We've sat alongside the top UX design studios and internal UX teams in the country, and we're their best allies. We can take the ball early or after your team's initial discovery and synthesis phases to keep your user insights coming. Your team is free to sprint within your Lean or Agile UX processes while we provide the always-on communications channel to your user audience.

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DEVELOPER

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VISUAL DESIGNER

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UX MODERATOR

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TECHNICAL LEAD

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UX DESIGNER

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UX STRATEGIST

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UX LEAD

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UX STRATEGIST

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CONTENT DEV

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UX RESEARCHER

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UI DEVELOPER

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BUSINESS LEAD

Why Hire Us?

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PRAGMATIC

We bring years of real-world UX research to the table, and have a reputation for being practical, down to earth, efficient, and effective. When you're pressured to launch a complete product in each sprint, we can get you actionable data from the market so you can reach 'done'.

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CLEAR

We keep documentation process-appropriate. Our results are clear, concise, and to the point. Whether synthesizing discovery data into scenarios or reporting findings from multi-round usability studies. We communicate effectively with your team to support your product design and development process.

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NIMBLE

AGILE development? Lean? 'Old school' user and task analysis? We support the pace your team sets. We recognize the popularity trends of the UX design processes themselves and understand how fast courses can change. We can match our experience and solid research techniques to your process.

Our Services

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MVP DEFINITION

We can maximize our effectiveness when teams bring us in early. Too often, teams begin sprinting without asking the tough questions. What is the business value? What are your objectives? Your user stories? Surprisingly, many clients have a feel for what they want, yet haven't quantified their goals. We ask the tough questions and can drive project definition before you push the project through the process pipeline.

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USER RESEARCH

The skills involved in user research processes have become largely undervalued in the landscape of AGILE UX processes and automated testing services. ‘design-in-a-day’ development environment. But true insights and empathy are built through conversation. Our research methods can keep pace, cultivate real relationships with your users while leveraging automated services where it makes sense.

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EXPERIENCE DESIGN

UX. It encompasses information architecture, interaction and graphic design, content strategy, HCI, and is ever evolving as a blended craft of its own. We are interdisciplinary practitioners who merge these talents to create pleasant, rewarding, and ultimately valuable user experiences. We can strategize, synthesize, diagram, write and support your team through any mix of UX skills.

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EVALUATION

A usability evaluation can provide insights that are often overlooked by internal teams. It can be as simple as a heuristic evaluation done by one of our UX leads, or as complex as multi-round 1:1, in person moderated user sessions. Most often, we support your design teams with a blend of remote 1:1 sessions, surveys, or a blend of automated menu-tree or task based testing.

CLIENTS

Principals

Kit worked with me at Apple and I had the good fortune to able to engage her on several projects. She has a deep knowledge of user experience. Kit has worked with some of the best people in the industry over the years and knows how to work with engineers. Their client list is impressive. I recommend her and her company highly.  – R. Mander, Apple
Kit is enormously intelligent and versatile–and above all, a thoroughly PRACTICAL–usability professional. She can cut through any amount of nonsense or ‘rocket science’ to design, execute, and document the right test for the project.
– C. Harrell, Charles Schwab

Consulting Examples

  • All
  • Consumer
  • Enterprise
  • Mobile
  • Research
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Sephora

Consumer, Mobile
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Samsung

Consumer, Mobile
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ike GPS

Enterprise, Research
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Apple

Enterprise
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PayPal

Enterprise
FOREST CITY, NC - APRIL 19:  An employee walks past servers in one of four server rooms at the new Facebook Data Center on April 19, 2012 in Forest City, North Carolina.  The company began construction on the facility in November 2010 and went live today, serving the 845 million Facebook users worldwide.  (Photo by Rainier Ehrhardt/Getty Images)

Cisco

Consumer, Enterprise, Mobile, Research
Mercedes-Benz cars are displayed in a dealership of German car manufacturer Daimler in Munich May 17, 2013. REUTERS/Michaela Rehle

Daimler Benz

Consumer, Mobile, Research
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Helio

Consumer, Mobile
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Yahoo!

Consumer, Mobile
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Kodak

Consumer, Research
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Silicon Valley Bank

Enterprise
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Visa

Enterprise, Research
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Boeing

Enterprise, Research
PFIZER AT SCIENTIFIC SESSIONS 2001

Pfizer + Nektar

Research
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FedEx

Consumer, Enterprise, Mobile

Clients Kind Words

Let's Chat

We’re based in Los Gatos, California, with clients across the US.